We’ve put together this resource of popular questions that our customers ask when considering Fresh by SpinXpress. If your question isn’t listed below, please feel free to reach out to us directly!
I'm a new customer - how do I get laundry bags?
No laundry bags? No problem! On your first purchase, add the bag sizes/colors you would like to buy to your order. If you would like to meet the driver on the first pickup, we can bring your bags to you. Or, if you’re not home, simply leave your dirty clothes in the bag or hamper of your choosing and we’ll deliver your clean laundry back in Fresh by SpinXpress bags.
How long does it take to get my order back?
How do the laundry bags work?
Fresh offers two laundry bag sizes for all of your laundry items. We offer many bag colors to choose from, so you can get Fresh your way!
Wash & Fold Bags
Our wash and fold bags come in two sizes:
Medium Bag ($25 – holds 2-3 loads)
Large Bag ($40 – holds 4-5 loads)
Items in the wash & fold bags get treated like regular laundry – washed, dried and folded or hung.
Use these bags for your everyday laundry including clothing, towels, sheets, etc.
As part of the Fresh Wash & Fold laundry service, we hang all collared shirts, pants, dresses, and blouses unless you tell us to fold all items when your order is placed.
How much does it cost?
Our flat-rate wash and fold laundry pricing makes staying fresh predictable and affordable. We’ve eliminated the hassle and sticker shock of per pound pricing and instead offer a $25 bag and a $40 bag for wash & fold laundry. Fill your bags as full as you like – it doesn’t change the price!
Dry cleaning and pressed garments are priced per piece. All prices are clearly marked and best of all, delivery is always FREE.
Can Fresh clean my bedding?
I won't be home for pickup or delivery - how does that work?
How do Dry Cleaning & Launder Press Work?
We will provide a separate bag for dry cleaning and pressed items. Garments included in the dry-cleaning bag are either laundered or dry cleaned, then pressed or steamed depending on the instructions. Dry Cleaning services are priced per item. Prices are displayed in the app during the ordering process.
Should I have Fresh do all my laundry?
Can I customize my laundry preferences?
Absolutely! Tell us about your fabric care preferences, wash & dry settings and if you want your order hung, folded or both.
We typically hang all shirts (including t-shirts), pants, blouses, & dresses for a wrinkle-free finish. If you want some or all items folded instead of hung, simply select the folded option when creating your order.
Make sure to select your complementary Fresh essential oil dryer sheet scents when placing your order for an ever Fresher laundry day.